Privacy Policy — Riviera Sky Concierge
This Privacy Policy explains how Riviera Sky Concierge collects, uses, stores, and protects your personal data when you interact with our website or use our concierge and transportation services. We are committed to protecting your privacy and ensuring compliance with the General Data Protection Regulation (EU) 2016/679 (“GDPR”), the French Data Protection Act (“Loi Informatique et Libertés”), and other applicable laws.
“Personal data” means any information that identifies or can identify an individual, directly or indirectly. This may include your name, contact details, identification numbers, online identifiers, travel information, location data, or personal preferences.
Personal Data We Collect
We may collect and process the following categories of personal data:
Contact and Booking Information
When you contact us, request a service, or make a reservation, we may collect:
- Full name
- Company name
- Email address
- Telephone number
- Flight details
- Hotel or destination information
- Service preferences
Payment Information
When a payment is made, payment information may be processed securely through third-party payment providers. Riviera Sky Concierge does not store payment card details on its own servers.
Communication Data
When you communicate with us via email, telephone, WhatsApp, contact forms, or other channels, we collect the information you voluntarily provide.
Automatically Collected Data
We may automatically collect technical information such as:
- IP address
- Browser type
- Device information
- Operating system
- Website usage data
- Cookies and analytics information
Purpose and Legal Basis of Processing
We process your personal data for the following purposes in accordance with Article 6 GDPR:
- To provide and manage concierge, transportation, and airport assistance services (performance of a contract)
- To process reservations and payments (performance of a contract)
- To communicate regarding bookings, updates, and customer support (legitimate interest or contract)
- To improve our website and services (legitimate interest)
- To send newsletters or promotional communications where consent has been provided (consent)
- To comply with legal and regulatory obligations (legal obligation)
- To ensure website security and prevent fraud or abuse (legitimate interest)
Use of Personal Data
Your personal data may be used to:
- Organize airport meet & greet services
- Coordinate chauffeur or helicopter transfers
- Arrange concierge services and personalized assistance
- Process payments and invoices
- Respond to inquiries and customer support requests
- Improve service quality and user experience
- Maintain website security and prevent fraud
- Comply with legal obligations
We may also create anonymized statistical data for analytical purposes. Such data does not identify you personally.
Data Retention
We retain personal data only for as long as necessary to fulfill the purposes described in this Privacy Policy or to comply with legal obligations.
When personal data is no longer required, it will be securely deleted or anonymized.
Data Security
Riviera Sky Concierge implements appropriate technical and organizational security measures to protect your personal data against unauthorized access, disclosure, loss, or misuse.
These measures include:
- SSL/TLS encryption
- Restricted access controls
- Secure hosting infrastructure
- Monitoring and security protections
While we take reasonable precautions, no online transmission or storage system can guarantee absolute security.
Cookies
Our website may use cookies and similar technologies to:
- Ensure proper website functionality
- Remember user preferences
- Analyze website traffic
- Improve user experience
You may configure your browser to refuse cookies; however, certain website features may not function properly.
CAPTCHA Protection
To protect our website and users against spam and automated abuse, Riviera Sky Concierge may use CAPTCHA technology such as Google reCAPTCHA.
This service may analyze technical information including:
- IP address
- Device and browser information
- Mouse movements
- Interaction behavior on the website
This processing is based on our legitimate interest in protecting the security and integrity of our website under Article 6(1)(f) GDPR.
If Google reCAPTCHA is used, data processing is subject to Google’s Privacy Policy:
Google Privacy Policy
Sharing of Personal Data
We may share personal data only with:
- Trusted service providers and partners involved in delivering our services
- Payment processors
- Website hosting and analytics providers
- Public authorities where required by law
All third parties are required to maintain confidentiality and appropriate security measures.
We do not sell personal data to third parties.
International Data Transfers
If personal data is transferred outside the European Economic Area (EEA), appropriate safeguards will be implemented in accordance with Articles 46–49 GDPR, including Standard Contractual Clauses approved by the European Commission.
Your Rights
Under GDPR, you have the following rights:
- Right of access
- Right to rectification
- Right to erasure (“right to be forgotten”)
- Right to restriction of processing
- Right to data portability
- Right to object to processing
- Right to withdraw consent at any time
- Right to lodge a complaint with the CNIL
For more information about your rights:
CNIL
You may exercise your rights by contacting us at:
contact@riviera-sky-concierge.
Children’s Privacy
Our services are not intended for individuals under the age of 15. We do not knowingly collect personal data from children.
Changes to This Privacy Policy
We may update this Privacy Policy from time to time. Any changes will be published on this page with an updated effective date.
Contact Information
Riviera Sky Concierge
177 Boulevard Marcel Pagnol
06700 Saint-Laurent-du-Var
France
Email: contact@riviera-sky-concierge.
Phone: +33 6 89 35 32 67