General Terms and Conditions of Sale — Riviera Sky Concierge

Last update: 11 June 2026.

These General Terms and Conditions of Sale (“Terms“) apply to all sales of products and services offered on the Riviera Sky Concierge e‑commerce website (the “Site“). They are intended to inform consumers of their rights and obligations when contracting online with Riviera Sky Concierge. By placing an order on the Site, you acknowledge having read these Terms and agree to be bound by them.

Disclaimer – no legal advice. This document is provided for general information. Laws may change, and specific clauses could depend on the products you sell and the law applicable to your business. You should consult a qualified lawyer for tailored advice.

Seller identification and legal notices

Identity of the seller

The Site is operated by Riviera Sky Concierge (“RSC” or “we”).
Below are our legal identifiers and corporate details:

Legal form: Société par actions simplifiée (SAS).
Registered office: 177 Boulevard Marcel Pagnol, 06700 Saint‑Laurent‑du‑Var, France.
Commercial registration: Registered with the Trade and Companies Register under SIREN 994 736 759 and SIRET 994 736 759 00014.
Intra‑Community VAT number: FR51994736759.
Date of creation: 11 December 2025.
NAF / APE code: 5223Z – Services auxiliaires des transports aériens.
Website: www.riviera-sky-concierge.com.
Contact details: Postal address (above); telephone: 0786580714;
email: contact@riviera-sky-concierge.com. French law requires the seller to provide clear and accessible information about identity and contact details.

Website host and data host

Under the French Law for Confidence in the Digital Economy and its May 2024 amendment, website publishers must indicate the contact details of both the web page hosting service provider and the data‑hosting provider. The Site is hosted by:

Web‑page host: OVH France, 2 rue Kellermann, 59100 Roubaix, France
Data host: OVH France, 2 rue Kellermann, 59100 Roubaix, France

Products and services

We offer meet & greet services at Nice Airport and other related concierge services as described on the Site. The essential characteristics of each product or service and, where applicable, technical specifications and photos are provided in the description. Before concluding a distance contract, French and EU law require professionals to provide consumers with clear information on the product’s characteristics, price, seller identity and delivery arrangements.

Special conditions for the VIP Meet & Greet service

The VIP reception service at Nice Côte d’Azur Airport involves personal assistance for departing or arriving passengers. It is a bespoke service in which an agent greets the passenger, helps with formalities and accompanies them through the airport. The following special conditions apply:

Article 1 – Service description and performance

The VIP reception service offered by Riviera Sky Concierge (the “Provider”) allows the Client to book one or more personalised welcome services for passengers at Nice Côte d’Azur Airport. The service is available every day of the year during the airport’s opening hours. For departures, reception is provided at the time agreed with the Client based on the time slots offered by the Provider and aligned with flight schedules. To be assisted, the Client must make the reservation no later than two hours before the desired departure time. The service is also available to companies booking on behalf of their own clients.

At the agreed date and time, the person designated at the time of booking is met at the meeting point by an agent carrying a sign, tablet or document bearing the person’s name. Where a reservation is made in the name of a third party, the Client undertakes to pass on all information relating to the service (meeting location and time, agent’s contact details, etc.) and warrants that they have obtained that person’s consent to the use of personal data.

The Client is informed that:

In the event of a delay of more than 1 hour 30 minutes on arrival or departure, the Provider cannot guarantee the service. The Provider will nevertheless do its best, depending on the availability of its teams, to perform the service. No refund can be claimed if a significant delay makes the service impossible.
If the passenger(s) are absent at the agreed time and place, the service will be considered performed and no refund can be requested.
When the booking is made on behalf of a third party and excess baggage is identified on arrival, the Client remains liable for all additional costs accepted by the agent for handling those bags.

Article 2 – Availability and booking

Reservations can be made for the dates and times offered in the online booking form. The Provider may set a maximum number of services per day to ensure quality. All bookings must be made in advance: services booked less than 12 hours before the desired time are subject to an emergency fee of €100 (including VAT). Such last‑minute requests must be made directly through Riviera Sky Concierge. The service is provided only subject to operational and staffing availability and is confirmed only after the Provider sends written confirmation.

Article 3 – Changes and cancellations

3.1 Changes. The Client may change the time of their appointment by writing to contact@riviera‑sky‑concierge.com. Any modification is subject to the Provider’s approval, particularly if the new time corresponds to a significantly earlier or later arrival or departure. Additional charges may apply for overtime.

3.2 Cancellations and refunds. All cancellation requests must be made via the Site. The following refund conditions apply:

More than 48 hours before the scheduled time: full refund of the amounts paid.
Between 48 hours and 24 hours before the scheduled time: 50 % of the fee remains payable; the balance is refunded.
Less than 24 hours before the scheduled time: the service is invoiced in full and no refund is made.
No‑show or cancellation without notice: the service is considered consumed and 100 % of the amount is due.

In the event of force majeure or circumstances beyond its control (strikes, fire, flooding, security problems, etc.), the Provider reserves the right to cancel the service. The Client will then be refunded in full without any other compensation.

Article 4 – Special conditions

Number of participants: the booking covers a maximum of six (6) passengers. Above this number, a second booking must be made.
Additional baggage: any baggage not declared at the time of ordering may incur extra fees, which will be borne by the Client.
Professional Clients: companies booking on behalf of their clients must ensure that they communicate all necessary information correctly and remain responsible for payment of any additional services accepted by their clients during the service.

Article 5 – Contact and updates

For any information or to contact the VIP reception service, please write to contact@riviera‑sky‑concierge.com. These special conditions may be amended at any time. Only the conditions in force on the day of booking and accepted by the Client are applicable.

3 – Ordering process

Order placement: Orders are placed via the Site’s online ordering system. Before final confirmation, you will see a summary of your order (products/services selected, total price including taxes and shipping) and will have an opportunity to modify it. Final confirmation requires a “double‑click”: first to verify your order, and second to confirm with a button clearly marked “Order & Pay” or similar, indicating that the order entails an obligation to pay.
Acknowledgement of receipt: Once your order is placed, we will send you an acknowledgement of receipt by email summarising the items ordered and the total price, along with the date or period for performance of the service.
Order acceptance: Orders become binding upon our confirmation (subject to product availability). We reserve the right to refuse an order for legitimate reasons (e.g., abnormal quantities or non‑payment).

Prices

Prices displayed on the Site are in Euros and inclusive of all taxes (TTC). They include applicable value‑added tax at the rate in force on the day of the order.
Delivery costs are indicated during the order process and added to the total price. We reserve the right to change our prices at any time; however, orders are invoiced based on the prices in force when the order is confirmed.

Payment

Payment methods accepted (credit card, bank transfer, etc.) are listed on the Site. The price is payable in full upon placing the order. Fees for using a specific means of payment cannot exceed our actual processing costs. Invoices are issued electronically unless otherwise requested. Products remain our property until full payment is received.

If payment fails or is refused, the order is automatically cancelled. Any late payment will lead to the application of statutory interest and recovery costs.

Right of withdrawal (cooling off period)

In accordance with EU and French consumer law, consumers generally have a 14‑day cooling‑off period to withdraw from distance contracts. However, no right of withdrawal applies to services scheduled for a specific date or period, such as the VIP meet & greet services at Nice Airport. By booking these services for a particular flight or time, you expressly agree that the service will be provided at the scheduled time and acknowledge that you cannot withdraw once the service has been confirmed (article L221‑28, 1° of the French Consumer Code). For any other ancillary services or digital products offered on the Site that are not tied to a specific date, the statutory 14‑day withdrawal period applies as set out in the Consumer Code.

Clients may request the start of ancillary services before the end of the withdrawal period; in such cases, you will be responsible for paying for the services actually performed up to the date you notify us of your withdrawal. To exercise the withdrawal right on eligible services, please send a clear statement (e.g., email or letter) to our contact details.

Customer service and complaints

For any question or complaint, please contact Riviera Sky Concierge via the contact details provided in Section 1.1. We undertake to respond as quickly as possible and to seek an amicable solution.

LIABILITY

We are liable for the proper performance of the contract under French and EU law. Nevertheless, we shall not be held liable for any delay or breach caused by force majeure or an unforeseeable and insurmountable fact of a third party. Our liability is limited to direct damages. We cannot be held liable for indirect damages such as loss of profit or opportunity.

Personal data and cookies

Your personal data are processed in accordance with the General Data Protection Regulation (GDPR) and the French Data Protection Act. Our Privacy Policy (available on the Site) explains how we collect, use, store and share personal data and your rights.

Cookies are used to improve navigation and measure audience. You can manage your cookie preferences through your browser settings.

Intellectual property

All content on the Site (texts, images, logos, videos, etc.) is protected by intellectual property rights. Any reproduction or representation without our prior written consent is prohibited.

Applicable law and jurisdiction

These Terms and any sales are governed by French law. In the event of a dispute, French courts shall have jurisdiction, without prejudice to mandatory provisions offering stronger protection under the consumer’s country of residence.

Changes to the Terms

We may amend these Terms to comply with legal and regulatory changes or to adapt them to our operations. The applicable Terms are those in force at the date of order. We will notify users of substantial amendments via the Site.

These Terms reflect
the legal requirements for e‑commerce in France and the European Union. They
provide information on seller identity, product characteristics, prices
including taxes, contract performance arrangements, and any applicable
withdrawal rights and exceptions. Our VIP meet & greet services
fall within the exception for leisure or accommodation services scheduled for a
specific date or period, meaning no statutory cooling‑off period applies.